Drone rental and pilot hire: your questions answered

No. Every drone has a beginner mode, each kit comes with video tutorials, and our crew is on WhatsApp from 9am to 11pm on every day of your rental. If you have never flown before, start with Murai, or book a 45-minute Flight Academy session first.

Malaysians aged 18 or over, with a MyKad and one supporting document. You sign a rental agreement, and your booking is confirmed once the rental and the refundable deposit are paid in full.

Your MyKad, one supporting document and the refundable deposit. Our crew tells you which document works when they confirm your booking on WhatsApp.

The deposit is RM350 for Murai, RM450 for Serindit and RM550 for Layang. It is refundable: you pay it together with the rental to confirm your booking, and your deposit is returned within 24 hours after we check the drone. If there is damage, we show you the repair quote first.

You're responsible for repair costs, up to the full replacement value of the kit. We deduct this from your deposit first, and you pay any balance. If the drone is lost, stolen or flies away, the full replacement value applies. Normal wear and tear is never charged. We'll always show you the repair quote.

We deliver by Grab to your door anywhere in the Klang Valley, including Putrajaya and Cyberjaya, and you send the drone back the same way. You pay the Grab fare each way. For rentals of six days or more, delivery is free both ways.

No, we have no shopfront. Every rental goes out and comes back by Grab, so the kit reaches you wherever you are in the Klang Valley.

A late return costs one day's rate for each extra day. If you need the drone longer, message us before your rental ends and we will extend it if the dates are free.

Up to 60 days ahead, with at least 24 hours' notice. We reply within 2 hours, 9am to 11pm (requests after 11pm get a reply by 10am). A request we have not confirmed is released after 24 hours, so the dates open up again.

Message us on WhatsApp as early as you can. Date changes depend on availability, and the cancellation terms are in the rental terms.

Nothing is paid on the website. When our crew confirms your dates on WhatsApp, they send the amount and the payment details. Your booking is confirmed once the rental and the deposit are paid in full.

Move your dates free. Tell us before your rental starts and you can rebook within 60 days at no charge.

An optional extra you tick when you book. It caps what you pay if the drone is damaged: RM39 for Serindit (you then pay at most RM450), RM39 for Murai (you then pay at most RM350) and RM99 for Layang (you then pay at most RM1,500). It does not cover theft, loss, water damage, flying in a no-fly zone or careless flying.

For RM50, tick "Edit my reel" when you book or when you return the kit. You choose up to 20 clips and upload them to a private link we send, and you get a 20 to 30 second vertical reel within 3 working days, with one round of changes. We only ever see the clips you choose, never your whole library. Your footage stays yours, is used only for your reel, is never shared and is deleted 30 days after delivery. We post it on our socials only if you tick the opt-in, which also earns 10% back on your rental.

Copy your footage before returning the kit. We wipe every memory card after each rental and can't recover anything left on it.

Fly in open areas, below 400 feet (120 m), with the drone in sight, and well away from airports, crowds and restricted sites. The rules are set by the Civil Aviation Authority of Malaysia (CAAM), so check its guidance for your location before you fly. Our Where you can fly page has the basics. This is not legal advice.

It depends on where and how you fly. Some flights need authorisation from CAAM, which can take up to 14 working days, so ask early if your location is near an airport or in the city centre. This is not legal advice; CAAM has the final word.

Yes. An Aeroflyt Pilot brings the drone, flies it and hands you all the raw footage. It starts at RM350 for the first hour, with no travel fee in the Klang Valley.

As early as you can. Some locations need authorisation that takes up to 14 working days, so two to three weeks ahead keeps every option open.

We plan each flight around CAAM rules, no-fly zones and any permits the location needs. We check the location on the pre-shoot call and tell you what applies before the day.

Drones do not fly in rain or strong wind. If the weather turns, we move the flight to the next clear slot that works for you.

You get all the raw footage, and we agree the delivery date with you on the pre-shoot call. Edited videos and photos are add-ons with their own delivery date.

Yes. There is no travel fee in the Klang Valley, and for shoots in other states we quote the travel with the job.

We're confirming the venue now, somewhere easy to reach in the Klang Valley. Register your interest on WhatsApp and you'll hear from us first when sessions open.

No. It is a guided first flight with an Aeroflyt Pilot, not a CAAM certificate. You leave knowing how to check, launch, fly and land a drone safely.

No, the drone is provided. If you plan to rent afterwards, tell us which one and we will teach you on it where we can.

Up to three people share one 45-minute session for RM295 in total, and with the First Flight bundle you get RM50 off your first rental.